Frequently Asked Questions
Everything you need to know about your Medik8 journey.
When will my order be shipped?
Orders are typically processed within 24-48 business hours. Once dispatched, you will receive a confirmation email with a tracking number to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return authorization.
Are Medik8 products vegan and cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. The vast majority of our products are also vegan-friendly, with clearly labeled ingredients for your peace of mind.
How do I know which serum is right for my skin type?
We recommend using our online Skin Quiz or consulting our 'CSA Philosophy' guide (Vitamin C and Sunscreen by day, Vitamin A by night) to find the perfect match for your concerns.
Do you ship internationally?
We currently ship to a wide range of countries globally. Shipping fees and estimated delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.