Returns & Exchanges
At Medik8, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy on all products purchased directly from our website. If a formula isn't right for your skin, we are here to help you find a suitable alternative or process a full refund.
Initiate Your Request
Log into your Medik8 account or use our guest portal to enter your order number and email address to start the return process.
Print Your Label
Select the items you wish to return and download your prepaid shipping label, which will be sent directly to your registered email inbox.
Package Securely
Place the products in their original packaging or a sturdy box to ensure they arrive back at our facility safely and without damage.
Receive Your Refund
Once our warehouse team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing